Haji Game —
Privacy Policy

1. Who We Are

Haji Game is an online gaming platform operated for players in Bangladesh. Our platform is accessible via the Haji Game website at haji-game.app and through the dedicated Haji Game mobile app. When this Privacy Policy refers to "Haji Game", "we", "us" or "our", it refers to the operator of the Haji Game platform.

Haji Game acts as the data controller for all personal data collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how Haji Game handles your data, contact us at [email protected].

2. Data We Collect

Haji Game collects the following categories of personal data from players:

Haji Game does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health data unless specifically required by law and with your explicit consent.

3. How We Collect Data

Haji Game collects your personal data through the following means:

• Direct registration: When you create a Haji Game account, you provide your name, mobile number and date of birth directly.
• Transactions: When you make a deposit or withdrawal, your mobile wallet details and transaction records are captured automatically.
• Identity verification: When you submit documents for KYC, we collect the information contained in those documents.
• Platform usage: As you use Haji Game, we automatically collect technical and usage data through server logs and analytics tools.
• Support interactions: When you contact Haji Game support, we retain records of those communications to help resolve your issue and improve our service.
• Cookies: When you visit the Haji Game website or use the app, cookies and similar technologies collect certain technical data automatically. See Section 9 for full details.

4. Why We Use Your Data

Haji Game uses your personal data for the following purposes:

• To create and manage your Haji Game account
• To process deposits and withdrawals via bKash, Nagad and Rocket
• To verify your identity and age in compliance with our operating obligations
• To detect and prevent fraud, money laundering and other prohibited activities
• To monitor gameplay for responsible gaming purposes and apply limits where necessary
• To send you account-related communications such as transaction confirmations and security alerts
• To send you promotional communications about Haji Game bonuses and offers — only if you have opted in to receive them
• To improve the Haji Game platform based on how players use it
• To comply with legal and regulatory obligations

5. Legal Basis for Processing

Haji Game processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the Haji Game service you have signed up for, including managing your account and processing transactions.
• Legal obligation: Certain data processing is required to comply with identity verification, anti-money laundering and other legal obligations applicable to the Haji Game platform.
• Legitimate interests: Haji Game processes some data on the basis of legitimate interests, including fraud prevention, platform security and responsible gaming monitoring. We always balance these interests against your privacy rights.
• Consent: Where we rely on consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Data Sharing

Haji Game does not sell your personal data. We share your data only in the following limited circumstances and only with parties who are contractually obligated to handle it securely:

• Payment processors: Your mobile wallet details are shared with bKash, Nagad and Rocket solely to process your transactions.
• Identity verification providers: Your KYC documents are shared with our verification partner to confirm your identity. This partner is bound by strict data protection obligations.
• IT and hosting providers: Our platform infrastructure providers have access to data as part of operating and maintaining the Haji Game platform. All providers are vetted and contractually bound.
• Legal and regulatory authorities: Haji Game will disclose personal data to law enforcement or regulatory bodies when required to do so by law or in response to a valid legal request.
• Business transfers: In the event of a merger, acquisition or sale of the Haji Game business, your data may be transferred to the new operator. You will be notified of any such transfer in advance.

In all cases, Haji Game shares only the minimum data necessary for the specific purpose and requires all third parties to maintain appropriate security standards.

7. Data Retention

Haji Game retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. The specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for 5 years after account closure, in line with standard anti-money laundering record-keeping requirements.
• Transaction records: Retained for 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of the last interaction.
• Technical and usage data: Retained for 12 months on a rolling basis.

Once the applicable retention period has expired, Haji Game will securely delete or anonymise your personal data so that it can no longer be linked back to you.

8. Data Security

Haji Game takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and the Haji Game platform
• Encryption at rest for all stored personal and financial data
• Access controls that restrict data access to authorised Haji Game personnel only, on a need-to-know basis
• Regular security audits and vulnerability assessments of the Haji Game platform
• Two-factor authentication options for player accounts
• Continuous monitoring for suspicious activity and potential data breaches

In the event of a data breach that is likely to result in a risk to your rights and freedoms, Haji Game will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

9. Cookies and Tracking

Haji Game uses cookies and similar tracking technologies on the platform website and mobile app. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use Haji Game.

We use the following types of cookies:

• Essential cookies: Required for the Haji Game platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytics cookies: Used to understand how players navigate the Haji Game platform so we can improve the user experience. Data collected is aggregated and anonymised.
• Preference cookies: Used to remember your platform settings and preferences, such as language and display options.

Haji Game does not use third-party advertising cookies or allow external ad networks to track your behaviour on the platform. You can manage or disable non-essential cookies through your browser settings at any time, though this may affect some platform functionality.

10. Your Rights

As a Haji Game player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

11. Children's Privacy

Haji Game is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on or use the Haji Game platform in any way.

If Haji Game becomes aware that personal data has been collected from a person under 18, we will immediately close the associated account, delete all related data and return any deposits made, minus any amounts already wagered. If you believe a minor has registered on Haji Game, please contact us immediately at [email protected].

12. Changes to This Policy

Haji Game may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your personal data, Haji Game will notify registered players via email or an in-platform notification before the changes take effect. Continued use of the Haji Game platform after any update constitutes your acknowledgement of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how Haji Game protects your data.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way Haji Game handles your personal data, please get in touch with our support team. We are committed to resolving all privacy-related enquiries promptly and transparently.

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week
• For terms of service: Terms and Conditions
• For responsible gaming support: Responsible Gaming
• For general questions: FAQ